When support calls come into SFB Industries they
frequently do not have Accounts already in Salesforce. Once
the customer's details are collected by the support rep an
Account, Contact & Case should be created at the same time.
Which feature can be used to automate this?

• A.Workflow
• B.Apex Trigger on the Cases Object
• C.Visualforce page
• D.Visual Workflow

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An administrator at AW Computing is trying to track the login history for a specific user. The AW Computing org has 150,000 users and multi-factor authentication (MFA) is enabled and enforced for all users. In reviewing the Identity Verification History data, the administrator is unable to find any information for the mentioned user. The user used to log in regularly but has been inactive this quarter.
Which two reasons explain why the user's data is missing from Identity Verification History?
Choose 2 answers

• A.Identity Verification History stores the last year's worth of data.
• B.User belongs to a specific role for which identity verification data is not stored.
• C.Up to 20,000 records of users' identity verification attempts are stored.
• D.The last 6 months worth of data is stored in the Identity Verification History.

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Cloud Kicks has a Process Builder which should trigger upon a status change from on approval process. The Process Builder triggers if the status is updated manually, but not as a result or the approval process update.
What could the administrator do to troubleshoot the issue?

• A.Check the Approval Process to make sure it is on the correct version.
• B.Turn Recursion the Process Builder under the Advanced Settings so the Process Builder fires again.
• C.Check the Reevaluate Workflow Rules After Field Change box on the Approval Process Field Update Action.
• D.Change the value with a Specific New Field Value so the Process Builder knows what value to look for.

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Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

• A.Remove the record type access for all users except the 5 mentioned.
• B.Create a criteria based sharing rule for the 5 users.
• C.Create a new profile and assign the 5 users to the new profile.
• D.Give the "View All Data" permission to the 5 mentioned users using permission sets.

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Vice President is on Vacation and he needs to approve a big deal more than 250,000$. What should be configured.

• A.Salesforce for Outlook
• B.Enable Approval by Mobile
• C.Approval by Email
• D.Offline User

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