As part of a new Salesforce Knowledge implementation, Universal Containers would like to migrate articles from their current database.
Which factor should a Consultant consider as part of the migration strategy?

• A.Prepare a single .csv file that can be used to migrate all articles types at once and include with a properties file in a .zip for import.
• B.Verify that each article type has field level security on all fields set to read-only prior to import, in order to prevent any loss of data.
• C.Ensure that each existing article type has a corresponding Salesforce Knowledge article type that matches its structure and content.
• D.Convert any articles containing HTML into plain text before importing because HTML is NOT supported in any article field types.

Comment: *

Name: *

Email: *

Verification: *

Which feature should a Consultant recommend to allow a Tier 2 Service Representative to take over case processing from Tier1 and know how far Tier1 had progressed in troubleshooting?

• A.Lightning Flow Component
• B.Path for Cases
• C.Lightning Guided Engagement
• D.Service Console Macros

Comment: *

Name: *

Email: *

Verification: *