Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarc that is 10 levels deep.
What should a consultant recommend?

• A.Assign up to 10 data categories per category group to each article.
• B.Consolidate into 3 or fewer category groups.
• C.Organize up to 200 categories in each category group.
• D.Reorganize Into a hierarchy with 6 or fewer levels.

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Universal conatiners has determined that case list views are slow to load because of the large number of cases in the system. Which two actions will improve the performance of the list views? Choose 2 answers

• A.Remove filter criteria from the views.
• B.Filter the views by case owner.
• C.Reduce the number of fields displayed.
• D.Restrict visibility of the views.

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Universal Containers need to determine whether the work orders and customer contacts should be stored as chil cases or on a related custom object.
Which three aspect should the consultant consider to meet the requirements?
Choose 3 answers

• A.Work order and customer contact escalation requiements
• B.Visibility and accesst to the work order records
• C.Total number of accound and contact records in the database
• D.Accoun team relationship to the primary contact
• E.Case closure rules on the original case

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Universal Containers requires that a case is logged for every incoming support call. Each case could require an associated Return Materials Authorization (RMA) and/or Field Service Request (FSR). The original case CANNOT be closed until all RMAs and FSRs are closeD. Universal Containers is considering whether RMAs and FSRs should be stored on a child case or on a related custom object. What should Universal Containers consider when designing the solution? Choose 3 answers

• A.Relationship to the primary contact
• B.Case closure rules on the original case
• C.Average incoming case volume
• D.RMA and FSR escalation requirements
• E.Visibility and access to the RMA and FSR records

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Milestones can be added to which three object types?
Choose 3 Answers

• A.Account
• B.Service
• C.Work order
• D.Case
• E.Entitlement

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