Universal Containers is launching a support Community with the following requirements:* The Community will be launched on the existing Salesforce org leveraged by the internal support team. The Napili template must be used.* The following support channels need to be provided on the Community: Live Chat, Click to Call, and Case Creation Form.* They have 50 Salesforce Live Agent Licenses provisioned in their org. Which two actions should the Salesforce Admin take to meet these requirements? Choose 2 answers

• A.Configure Live Agent in the Salesforce org
• B.Enable Live Agent in Community Settings
• C.Add a custom Live Agent Lightning component
• D.Set up Live Agent in Community Management

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Dartboard Manufacturing International are ready to add their distribution partners to their existing Community. What steps would an Administration take to do this?

• A.Navigate to the Contact Record and Enable the Contact as a Community User
• B.Add the Member Profile to the Community
• C.Add the Member Profile to the Community then Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users
• D.Enable the relevant Account as a Partner Account and enable the contacts as Partner Community Users

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A coffee company plans to build a Community for franchisees, growers, and consumers. Growers want to keep updatedon research and development initiatives and recommendations. Franchisees need to see MDF (marketing development funds) statistics when they first log in. The marketing department wants to show the latest trends and corresponding products to consumers.
What should the Community Cloud consultant use to personalize content based on the Community member persona?
Select one or more of the following:

• A.Content Management
• B.Audience Targeting
• C.Custom Lightning Components
• D.Visualforce Pages

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You have heard that one way to maximize your Community Engagement level is to leverage Community Reputation. After having a coffee and a biscuit you think this is a brilliant idea for your community and want to enable it right away, where do you navigate to?

• A.Setup >> All Communities > Manage > Administration > Preferences > Enable Setup and Display of Reputation Levels
• B.Setup >> All Communities > Builder > Reputation > Enable Setup and Display of Reputation Levels
• C.Setup >> Community Settings > Enable Setup and Display of Reputation Levels
• D.Setup >> All Communities > Builder > Administration > Preferences > Enable Setup and Display of Reputation Levels

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Universal Containers builds a Customer Community on the Napili template. They add a record list component to the right column of the home page. This component needs to show customers their five most recent cases.
They already created a 'My Cases' list view. How should a Salesforce Admin set the record list component properties?

• A.Use the Case object, return five records, use the 'My Cases' list view, and disable public access
• B.Use the Case object with compact layout, return five records, and use the 'My Cases' list view
• C.Use the 'My Cases' list view with compact layout, return five records, and disable public access
• D.Use the Case object with full layout, return five records, and use the 'My Cases' list view

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