The Director of Customer Service wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which automation process could be used to accomplish this? Choose 2 answers

• A.Lightning Process Builder
• B.Scheduled Apex
• C.Visual workflow
• D.Escalation rules

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What is a key consideration when using Unmanaged packages? Choose 2 answers

• A.The person who created the Unamanged package has no control over the installed components
• B.The person who created the Unmanaged package can change or upgrade installed components
• C.A namespace is required to create an Unmanaged package
• D.A namespace is not required to create an Unamanged package

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Representatives at Universal Con use salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to SAP with the Lead's info.

• A.Use Visual Workflow
• B.Create a process using lightning process builder
• C.Design an approval process
• D.Create a workflow rule

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Which three statements are true about Master-Detail relationships? (Choose three.)

• A.Master-Detail relationships can convert to a lookup relationship if no roll-up summary fields exist on the master object.
• B.Standard objects can be on the detail side of a custom object in a Master-Detail relationship.
• C.A Master-Detail relationship cannot be created if the custom object on the detail side already contains data.
• D.Deleting a master record in a Master-Detail relationship deletes all related detail records.
• E.Master-Detail relationships cannot be converted to a look-up relationship.

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What statements are true about managed packages? (Choose two.)

• A.Managed packages allow for property protection.
• B.Managed packages do not allow for licensing.
• C.Managed packages have open?source code.
• D.Managed packages have upgradable components.

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