A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.
What could be used to accomplish this?

• A.Process Builder
• B.Salesforce Connect
• C.Workflow Rules
• D.Flow

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Universal Containers (UC) has a time-sensitive need for a custom component to be built in 4 weeks; UC developers require additional enablement to complete the work and are backlogged by several months.
Which option should an app builder suggest to meet this requirement?

• A.Use an AppExchange solution.
• B.Build a screen flow page.
• C.Build a Lightning record page.
• D.Use a Boit solution

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DreamHouse Realty (DR) has many properties for sale and wants to identify the highest value of all Offer__c records on each Property__c record.
What solution should the app builder use to meet DreamHouse Realty's needs?

• A.Text Area (Long)
• B.Lookup Object
• C.Master-Detail Child Object
• D.Multi-select Pickllst

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Actions on a Lightning Page allow you to do which of the following?

• A.Send email, send outbound messages, and launch a flow.
• B.Clone records, add users, and assign permissions.
• C.Send email and delete or clone records.
• D.Send email, create a task, and create or update records.

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Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements? Choose 1 answer.

• A.Install an AppExchange product that provides Field Service functionality
• B.Utilize the standard objects Work Order and Work Order Line Items
• C.Extend the Service Cloud configuration to handle Field Service cases
• D.Use real time API integration to connect Salesforce with an external field service application

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