One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
* Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?

• A.As a sales clerk, I want to see item availability and locations to help customers find items.
• B.As a general manager, I want sales clerks to have tablets so they can help customers find items.
• C.As a customer, I want sales clerks to have access to item availability to help them find items.

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New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.
What should the process map look like?

• A.A somewhat detailed process map that is easy to remember and self- explanatory
• B.A very detailed process map that is unambiguous and version controlled
• C.A simple process map that is high-level and covers key aspects

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Universal Containers has scheduled a meeting with stakeholders, business analysts (BAs), and technical resources to review user stories. A BA reviews the user stories in advance of the meeting and notices that some best practices have been ignored. The first user story is focused on escalating cases in Service Cloud:
"The customer service agent needs the ability to escalate a case so they can assign high-risk cases to tier 2 support for faster resolution." Acceptance Criteria:
1. Add permission set
2. Users can escalate cases
3. Create fields on the Case object
4. Reports
Which best practice was ignored?

• A.The ''what'' of the acceptance criteria is negotiable.
• B.The "why'' of the user story is focused on user needs.
• C.The "who" of the user story is well-defined.

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After reviewing a technical demo, the Northern Trail Outfitters sales leadership team wants to mate adjustments to the original requirements around Sales Cloud opportunity management.
What should the business analyst do to manage the requested changes?

• A.Update the gap analysis document and scope statement specification.
• B.Update the change management document and user acceptance testing plans.
• C.Update the change request log and draft a new user story.

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Cloud Kicks wants managers to be able to approve time-off requests in Salesforce. A business analyst (BA) wrote the following:
User Story.
"As a manager, I want to communicate the status of time-off requests with employees so that I can increase employee satisfaction.'
* A manager can change the status of the request
* A manager can send a comment to the employee about their request.
* The solution must be intuitive.
Why does the BA need to make a change to improve the user story'

• A.The user story is too large to test.
• B.The acceptance criteria should be solution focused.
• C.The acceptance criteria is too vague.

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