Universal Containers (UC) is using Service Cloud to handle cases coming from chat, phone, and emails. UC created a public self-service Community to offload some customer support questions by enabling Knowledge and Articles. UC wants users to be able to create a Case without logging into the Community.
Which two features should the Administrator enable to meet this requirement?
Choose 2 answers
Select one or more of the following:

• A.Question-to-case
• B.Guest Access to the Support API
• C.Web-to-case
• D.Email templates

Comment: *

Name: *

Email: *

Verification: *

Your company is using the Koa Community Template and wishes to add a new custom page what steps should you take to complete this?

• A.Ask your developer to create a new Visualforce Page
• B.Create a new page in the Community Builder
• C.Install the Community Page Manager from the AppExchange
• D.Create a new page from in the Community Manager
• E.Clone an existing page in the Community Builder

Comment: *

Name: *

Email: *

Verification: *

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:

• A.Create email templates for the community to be used in the Community
• B.Enable the Service Cloud features to be used in the Community, including knowledge and case
• C.Configure a search for articles and discussions in the Community
• D.Gather branding assets, including images and logo for the Community
• E.Add discussions on topics that car be published ir the Commit :y

Comment: *

Name: *

Email: *

Verification: *

Universal Containers adds e -commerce capability to its Community built on the Napili template.They track customer shipments in a Salesforce custom object.How should the Salesforce Admin expose customer shipment data in Community Builder?

• A.Create an object page associated to the Shipment object.
• B.Clone an object page and associate it to the Shipment object
• C.Create a standard page associated to the Shipment object.
• D.Clone a standard page and associate it he Shipment object.

Comment: *

Name: *

Email: *

Verification: *

Universal Containers has a customer Community in Europe and plans to roll out as separate Community for their US customers. They have separate profiles for the US, Europe, and Asia customers.
How can the Salesforce Admin limit the membership of this new community to US customers?
Select one or more of the following:

• A.Add the U.S. customer public group to the Community as members of the Community
• B.Add only U.S. customer profiles as Community members
• C.Add each U.S. customer as a Community member from the contact record
• D.Add U.S. users to the community sharing set

Comment: *

Name: *

Email: *

Verification: *