Universal Containers (UC) has implemented Sales Cloud for its entire sales organization, UC has built a custom object called projects_c that stores customers project detail and employee bitable hours.
The following requirements are needed:
A subnet of individuals from the finance team will need to access to the projects object for reporting and adjusting employee utilization.
The finance users will not access to any sales objects, but they will need to interact with the custom object.
Which license type a data architect recommend for the finance team that best meets the requirements?

• A.Sales Cloud
• B.Lighting platform plus
• C.Light Platform Start
• D.Service Cloud

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Which two best practices should be followed when using SOSL for searching?

• A.Use SOSL option to ignore custom indexes as search fields are pre-indexed.
• B.Keep searches specific and avoid wildcards where possible.
• C.Use searches against single Objects for greater speed and accuracy.
• D.Use Find in "ALL FIELDS" for faster searches.

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Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization. What first step is recommended to implement a reporting solution to measure the support reps case closure rates?

• A.Create Contact and Opportunity Reports and Dashboards.
• B.Create a report on Case analytic snapshots.
• C.Enable field history tracking on the Case object.
• D.Install AppExchange packages for available reports.

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Northern Trail Outfitters (NTO) has a loyalty program to reward repeat customers. The following conditions exist:
1. Reward levels are earned based on the amount spent during the previous 12 months.
2. The program will track every item a customer has bought and grant them points for discounts.
3. The program generates 100 million records each month.
NTO Customer Support would like to see a summary of a customer's recent transactions and the reward level (s) they have attained.
Which solution should the data architect use to provide the information within Salesforce for the customer support agents?

• A.Create a custom object in Salesforce to capture and store all reward program, populate nightly from the point-of-sale system, and present on the Customer record.
• B.Provide a button so that the agent can quickly open the point-of-sale system displaying the customer's history.
• C.Create a custom Big Object to capture the reward program data, and display it on the contact record and update nightly from the point-of-sale system.
• D.Capture the reward program data in an external data store, and present the 12-month trailing summary in Salesforce using Salesforce Connect and an external object.

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Northern trail Outfitters (NTO) uses Sales Cloud and service Cloud to manage sales and support processes. Some of NTOs team are complaining they see new fields on their page unsure of which values need be input. NTO is concerned about lack of governance in making changes to Salesforce.
Which governance measure should a data architect recommend to solve this issue?

• A.Create validation rules with error messages to explain why the fields is used
• B.Create reports to identify which users are leaving blank, and use external data sources o agreement the missing data.
• C.Create and manage a data dictionary and ups a governance process for changes made to common objects.
• D.Add description fields to explain why the field is used, and mark the field as required.

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