DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a Lead from shared leads and start working toward getting the lead converted into an Opportunity.
Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?
Choose 2 answers

• A.Configure Lead Creation and Lead Distribution inside PRM Workspace.
• B.Enable "Allow External Lead Sharing" in Digital Experience settings.
• C.Create Page Layouts for Lead Distribution.
• D.Create Assignment Rules for Lead Distribution.

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Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.
What could be the cause of the error?

• A.The user trying to merge the accounts does not have the Merge Portal Roles permission.
• B.The user trying to merge the accounts does not have the System Administrator profile.
• C.Accounts used in an External Account Hierarchy cannot be merged with another account.
• D.Accounts with active Experience Cloud users cannot be merged with another account. Pencil & Paper

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Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

• A.Create an Embedded Service quick action.
• B.Add the Embedded Service component to Builder pages.
• C.Configure the Embedded Service connector.
• D.Create a custom component using the Embedded Service API.

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Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.
Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site?
Choose 3 answers

• A.Create an FAQ rich text component on the Home page.
• B.Create a public ''announcement only' group for moderators to address common questions.
• C.Enable Chatter Questions to encourage peer-to-self-service
• D.Create an FAQ Knowledge article.
• E.Deploy a chatbox to address common questions.

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How can Sharing Sets be used to share records with Customer Community users?

• A.Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.
• B.Create one Sharing Set and add the objects to share in the Sharing Set.
• C.Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.
• D.Create one Set per object and add the Customer Community profiles to each Sharing Set.

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