Free Salesforce FS-Con-101 Exam Dumps Questions & Answers

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the SalesforceField Service mobile app.
What should a Consultant recommend to control their Technicians' view?

• A.  Visualforce Pages
• B.  Page Layouts
• C.  Mini-Page Layouts
• D.  Field Sets

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

• A.  Attach the relevant articlesto the work order or work order line items.
• B.  Add the Knowledge Lightning component to the Field Service mobile app.
• C.  Create a quick action on the work order to search the Knowledge base.
• D.  Update the Service Appointment page layout to include the Articles related list.

A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

• A.  Resource Schedule Optimization
• B.  Group Nearby
• C.  In-day Optimization
• D.  Reshuffle

Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

• A.  Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
• B.  Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
• C.  Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
• D.  Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.

Each door lock that Universal Containers (UC)sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number.
UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?

• A.  Create a product item with all the serial numbers in the notes section.
• B.  Create a product item and enter the Technicians' lock quantity.
• C.  Create a product item and enter the serial numbers in the related list.
• D.  Create a product item for each door lock utilizing standard fields.