A consultant has implemented user territories at Northern Trail Outfitters (NTO) in a private sharing model. A new Midwest Service Territory has been created.
Which two actions should NTO take to give the dispatcher access to all relevant Midwest records? Choose 2 answers

• A.Assign a new user territory and add each of the assigned service resources.
• B.Configure and run the User Territory Sharing Job in Field Service Settings.
• C.Create a new user territory associated with the Service Territory and dispatcher.
• D.Add the resources assigned to the Service Territory's Member related list.

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Northern Trail Outfitters' marketing team is made up of a marketing manager, a marketing specialist, and a graphic designer. The team is new to Marketing Cloud and has very little coding experience. Currently, they use Excel and VLOOKUP to segment their email audiences and Import them into Marketing Cloud.
What solution should be recommended to allow for long-term self-sufficiency in segmentation?

• A.Publication Lists
• B.Data Filters
• C.Query Activities
• D.Attribute Groups

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Northern Trail Outfitters is growing and acquiring other organizations, each with its own instance of Sales Cloud. They are debating whether to upgrade Marketing Cloud Connect to Multi-Org.
What consideration could be provided to help with the decision?

• A.Custom profile and subscription centers will not be required.
• B.Shared Salesforce Data Extensions will be enabled in up to 5 business units.
• C.Once an account is upgraded to Multi-Org, it cannot be turned off.
• D.Existing accounts cannot be upgraded to Multi-Org.

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When customers call in for support at AW Computing, a case is always created. If the issue cannot be solved without dispatching a technician, a work order is created from the case. Milestones are currently being used on cases, and support operations would like to extend the use of milestones to the work orders. To meet this requirement, the system administrator added the milestone Lightning component to the work order Lightning record page. Technicians and managers are reporting that there are no milestones listed when viewing the record.
How should this issue be resolved?

• A.Create a separate entitlement process associated to the work order object.
• B.Add work order milestones after the case milestones to the entitlement process.
• C.Ensure the work order entitlement is related to the same process as the case entitlement.
• D.Make sure the case entitlement record is being shared with the service resource.

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Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?

• A.Use the Resource Availability Rule.
• B.Create a recurring Service Appointment.
• C.Create Resource Absences every day.
• D.Use appropriate Resource Operating Hours.

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