A subscription-based media company's system landscape forces many subscribers to maintain multiple accounts and to login more than once. An Identity and Access Management (IAM) system, which supports SAML and OpenId, was recently implemented to improve their subscriber experience through self-registration and Single Sign-On (SSO).
The IAM system must integrate with Salesforce to give new self-service customers instant access to Salesforce Community Cloud.
Which two requirements should the Salesforce Community Cloud support for self-registration and SSO?
Choose 2 answers

• A.SAML SSO and just-in-time provisioning
• B.OpenId Connect Authentication Provider and just-in-time provisioning
• C.SAML SSO and Registration Handler
• D.OpenId Connect Authentication Provider and Registration Handler

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Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

• A.Process Builder on Case to update the Service Appointment and Work Order.
• B.Quick Actions that launch a Flaw on Cases, Work Orders and Service Appointments with required fields.
• C.oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
• D.Lightning Component with required fields to update the Case, Work Order and Service Appointment.

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A small restaurant franchise wants to implement Marketing Cloud to support their franchise owners. The corporate office owns the advertising copy and subscriber lists. The owners of franchised stores add a customized local message to the marketing campaign.
What hierarchy should be recommended?

• A.A One parent business unit and a child business unit for each franchise owner.
• B.One business unit.
• C.One business unit with shared folders.
• D.One parent business unit and a child business unit shared across franchise owners.

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A B2B customer notlcts they have a largt numbtr of subscribers marked as 'Held'. During troubleshooting, they realize these were soft bounces from overwhelming the email servers of many of the small companies with which they do business.
What step(s) should the customer take to move those subscribers back to 'Active'?

• A.Use Contact Builder to mass update all 'Held' subscribers to 'Active' status.
• B.Subscribers with a status of 'Held' should be re-enabled by contacting support.
• C.Extract subscribers who have a status of 'Held', then Import subscribers as 'Active'.
• D.Use a SQL query to change all subscribers with a status of 'Held' to Active' In All Subscribers.

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Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers

• A.An Entitlement Process must be applied to both Cases and Work Orders.
• B.Milestones for Work Orders can be set up from the metadata API.
• C.A new Entitlement Process requires selecting a single Entitlement Process Type.
• D.A single Milestone can be added to both Case and Work Order Entitlement Processes.
• E.Milestones for Work Orders can be configured in Setup.

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