Universal Containers is implementing Work Order Management to better support its clients.
Which two approaches should the Consultant consider to create work skills for the Service Resources?
Choose TWO answers

• A.Create the work skills using the FSL Lightning Managed Package wizard. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.
• B.Create the work skills using Setup. Manually as Resources.
• C.Create the work skills using the Guided Setup wizard. Assign the skills to Service Resources using Guided Setup.
• D.Create the work skills using the FSL Lightning Web Component. Assign the skills to Service Resources. Add the skill to Work Types and Work Orders.

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Northern Trail Outfitters is using Journey Builder to send emails to loyalty members based on recent activity. They anticipate that approximately half of their contacts will meet the entry criteria for their Journey.
How should they configure their entry source'

• A.Use a Data Extension Entry Source with an applied filter based on recent member activity.
• B.Use a Query Activity in Automation Studio to create a segment before entering the journey.
• C.Use a Contact Data Entry Source to segment the data configured in Attribute Groups in Contact Builder.
• D.Use an Import Activity in Automation studio to filter the data as a Data Extension Entry Source.

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A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers

• A.Reshuffle
• B.Group Nearby
• C.Resource Schedule Optimization
• D.In-day Optimization

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Universal Containers wants Service Managers to quickly identify location and status changes in the lifecycle of a specific component in a customer's install base. What should a Consultant recommend to track the lifecycle?

• A.Utilize custom fields for change tracking on Assets.
• B.Utilize lifecycle Object tracking on Assets.
• C.Utilize a Work Order related list on Assets.
• D.Utilize Field History Tracing on Assets.

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The Sales Operations team at Northern Trail Outfitters imports new leads each day. An integrated legacy territory management system assigns territories to leads before Sales team members can work on them. The current integration often experiences latency issues.
Which two recommendations should an Architect make to improve the integration performance?
Choose 2 answers

• A.Legacy system should submit in serial mode.
• B.Reduce batch size of asynchronous BULK API.
• C.Reduce batch size of synchronous BULK API.
• D.Legacy system should submit in parallel mode.

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