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  3. Integration-Architect Exam
  4. Salesforce.Integration-Architect.v2024-07-05.q80 Dumps
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Question 71

Service Agents at Northern Trail Outfitters uses Salesforce to manage cases and B2C Commerce for ordering.
Which integration solution should an architect recommend in order for the service agents to see order history from a B2C Commerce system?

Correct Answer: A
Explanation
Option A is correct because Salesforce B2C Commerce to Service Cloud Connector is an integration solution that allows service agents to see order history from a B2C Commerce system. Salesforce B2C Commerce to Service Cloud Connector is a pre-built package that integrates Salesforce B2C Commerce and Service Cloud using REST APIs and Platform Events. It enables service agents to view, edit, cancel, and refund orders from B2C Commerce within the Service Cloud console. It also supports features such as customer verification, order search, order details, and order history.
Option B is incorrect because a REST API offered by Commerce Platform is not an integration solution that allows service agents to see order history from a B2C Commerce system. A REST API offered by Commerce Platform is a set of web services that expose the functionality and data of the Commerce Platform to external applications. It can be used to create, update, delete, or query resources such as products, catalogs, customers, or orders. However, a REST API offered by Commerce Platform is not a complete integration solution, as it requires additional development, configuration, and maintenance to connect with Service Cloud and display the order history in the Service Cloud console.
Option C is incorrect because Mulesoft Anypoint Platform is not an integration solution that allows service agents to see order history from a B2C Commerce system. Mulesoft Anypoint Platform is a platform that enables developers to build, manage, and monitor integrations and APIs across various systems and applications. It can be used to connect Salesforce B2C Commerce and Service Cloud using various connectors, protocols, and transformations. However, Mulesoft Anypoint Platform is not a pre-built integration solution, as it requires additional development, configuration, and maintenance to connect with Service Cloud and display the order history in the Service Cloud console.
Option D is incorrect because a REST API offered by Salesforce Platform is not an integration solution that allows service agents to see order history from a B2C Commerce system. A REST API offered by Salesforce Platform is a set of web services that expose the functionality and data of the Salesforce Platform to external applications. It can be used to create, update, delete, or query resources such as objects, records, metadata, or Apex classes. However, a REST API offered by Salesforce Platform is not a complete integration solution, as it requires additional development, configuration, and maintenance to connect with B2C Commerce and display the order history in the Service Cloud console.
References: Salesforce B2C Commerce to Service Cloud Connector : Salesforce B2C Commerce to Service Cloud Connector Implementation Guide : Commerce API Explorer : MuleSoft | Integration Platform for Connecting SaaS and Enterprise Applications : REST API Developer Guide
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Question 72

Northern Trail Outfitters has recently experienced intermittent network outages in its call center. When network service resumes, Sales representatives have inadvertently created duplicate orders in the manufacturing system because the order was placed but the return acknowledgement was lost during the outage.
Which solution should an architect recommend to avoid duplicate order booking?

Correct Answer: C
Explanation
Idempotent design means that the same request can be repeated multiple times without changing the outcome.
This is useful for avoiding duplicate orders in case of network failures or timeouts. By implementing idempotent design, the sales representatives can retry the order(s) in question without creating duplicates in the manufacturing system. Outbound messaging is not a reliable solution because it does not guarantee delivery or acknowledgement of messages. Scheduled apex is not a real-time solution and may not catch all the duplicate or missing orders
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Question 73

Service Agents at Northern Trail Outfitters uses Salesforce to manage cases and B2C Commerce for ordering.
Which integration solution should an architect recommend in order for the service agents to see order history from a B2C Commerce system?

Correct Answer: A
https://help.salesforce.com/articleView?id=icx_b2c_conversationalcommerce_connector.htm&type=5
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Question 74

Northern Trail Outfitters is planning to perform nightly batch loads into Salesforce from an externalsystem with a custom Java application using the and the CIO is curious about monitoring recommendations for the jobs from the Technical Architect Which two recommendations will help meet the requirements?
Choose 2 answers

Correct Answer: B,D
Explanation
Visually monitor in the Salesforce UI using the "Bulk Data Load Jobs" in Salesforce in the setup menu, and use the getBatchInfo method in the Java application to monitor the status of the jobs from the Java application.
These two methods can help the Technical Architect to monitor the nightly batch loads into Salesforce from an external system with a custom Java application using the Bulk API. The "Bulk Data Load Jobs" page in Salesforce shows the status, progress, and results of each batch load job. The getBatchInfo method in the Java application returns a BatchInfo object that contains information about a batch, such as its ID, state, number of records processed, and number of errors. References: Certification - Integration Architect - Trailhead, [Bulk API Developer Guide]
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Question 75

Northern Trail Outfitters (NTO) is looking to integrate three external systems that run nightly data enrichment processes in Salesforce. NTO has both of the following security and strict auditing requirements:
1. The external systems must follow the principle of least privilege, and
2. The activities of the eternal systems must be available for audit.
What should an Integration Architect recommend as a solution for these integrations?

Correct Answer: D
Explanation
Using a Connected App for each external system integration is a good solution because it can provide security, auditing, and monitoring features for each integration. A Connected App is an application that can connect to Salesforce using APIs and OAuth as an authentication protocol. A Connected App can also enforce policies such as IP restrictions, login hours, and session timeout for each integration. Using a shared integration user for the three external system integrations is not a good solution because it violates the principle of least privilege, as well as makes it difficult to audit the activities of each system. Using a shared Connected App for the three external system integrations is also not a good solution because it does not allow for granular control and visibility of each integration. Using a unique integration user for each external system integration is not enough to meet the security and auditing requirements, as it does not provide any mechanism for authentication, authorization, or encryption. Reference: Salesforce Integration Architecture Designer Resource Guide, page 20-21
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