An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers

• A.Messaging Element
• B.Calculation Action
• C.Email Action
• D.DataRaptor Post Action
• E.DataRaptor Extract Action

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Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?

• A.Add a DataRaptor to retrieve the email address
• B.Add a Set Errors element
• C.Add a Conditional View to the last step
• D.Add a Validation Rule to the Contact object

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A business needs to create a FlexCard to display open cases for an account. The cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info action.
* High priority cases should include a red border, an alert notification, and an Escalate action.
What is the most efficient way to meet these requirements?

• A.Create a FlexCard with two card states. Use conditions on the state to filter for priority.
• B.Create a FlexCard with one card state. Use conditions on the fields and actions to filter for priority.
• C.Create two FlexCards, one for Low / Medium priority cases and another for High priority cases.
• D.Create two FlexCards with one card state each. Use conditions on the states to filter for priority.

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A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers

• A.Newport Design System used in FlexCards
• B.Lightning web components used in FlexCards
• C.The FlexCard Wizard
• D.The FlexCard Designer

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what can a DataRaptor Extract do?

• A.Load data from external sources
• B.Retrieve data from multiple related objects
• C.Extract data from a spreadsheet
• D.Create data in multiple related objects

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