A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent. Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

• A."This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case."
• B."Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question."
• C."Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved."
• D."The createCase code snippet is configured to create a case. It runs in the background to handle the user's request to log a new issue. Its purpose is to solve the customer's issue."

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The Activity Timeline is missing from the Account record page. What should a Platform Administrator do to correct this?

• A.Add the standard Activities component to the Account Lightning record page.
• B.Update the user's permission to allow Edit access to the Activity Timeline.
• C.Run a report to verify whether any activities have been logged for that Account.
• D.Add a button for the Activity Timeline in the Object Manager for the Account object.

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Ursa Major Solar's Platform Administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout. What are two methods for achieving this goal?

• A.Clone the layout from a different profile and use save as.
• B.Restore original page layout from a sandbox.
• C.Restore from the recycle bin within 15 days.
• D.From the fields palette, drag the field into the same position.

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Cloud Kicks uses the standard Account Type field to indicate different account tiers. Users find this confusing, so management has asked that the field be changed to read "Tier" on the page layouts. How should a Platform Administrator implement this change?

• A.Edit the Type field and change the name.
• B.Use Rename Tabs and Labels.
• C.Build a custom field called Tier and delete Type.
• D.Create a global picklist value set.

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A Platform Administrator is adding a new topic to an agent. What is best practice for topic instructions? 70

• A.Write the instructions generically to allow the agent maximum flexibility in its reasoning.
• B.Include an extended list of example user questions so the agent can learn from patterns.
• C.Keep instructions as minimal as possible to reduce agent latency.
• D.Add business-specific language rather than plain language.

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