Free Salesforce Plat-UX-101 Exam Dumps Questions & Answers

Cloud Kicks is considering using Learning Paths functionality to assign learning content to employees as part of its onboarding process. Which feature could be assigned to learners?

• A.  Hands-on challenges
• B.  Trailhead modules
• C.  Superbadges

A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants. What should the UX Designer consider while presenting the findings?

• A.  Report only the new issues, and omit already known bugs.
• B.  Be specific about the issues testers encountered.
• C.  Include the names of participants in the report.

Which consideration should be made when conducting a Consequence Scanning workshop?

• A.  Consider company OKRs when designing features of a product.
• B.  Examine a product for potential inclusivity after it has been built
• C.  Bring together a cross-functional group with varied experiences.

Cloud Kicks (CK) wants to create an external-facing site where users can: Manage and submit cases via the web; Browse and search Knowledge Base articles; Contact Support via live chat. Which cloud should be used to design an appropriate solution for CK's users?

• A.  Service Cloud
• B.  Experience Cloud
• C.  Commerce Cloud

Cloud Kicks (CK) has identified that its individual agents send out messaging and communication that is often not aligned with the company's overall branding and communication style. Which Salesforce Solutions should be implemented to help CK deliver consistently branded content at every touchpoint?

• A.  Distributed Marketing and Journey Builder
• B.  Email Builder and Customer 360
• C.  Service Cloud and Letterhead