The Director of customer service wants to receive a notification when a case stays in the '' new'' status for more than four business hours.
Which two automation processes should be used to accomplish this?
Choose 2 answers

• A.Process Builder
• B.Scheduled Apex
• C.Flow Builder
• D.Escalation rules

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Universal Containers uses a custom object to track Site Visits. When the status of a Site Visit is changed from
"In Progress" to "On Hold", the business wants the Site visit owner to be automatically assigned to an "On Hold" queue. Which capability can be used to accomplish this?

• A.Assignment Rule
• B.Action
• C.Visual Workflow
• D.Apex Trigger

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Universal Containers uses a custom object to track Projects. When the status of a Project is changed from "In Progress" to "On Hold", the business wants the Project owner to be automatically assigned to an "On Hold" queue.
What capability can be used to accomplish this?

• A.Workflow Rule
• B.Quick Action
• C.Escalation Rule
• D.Assignment Rule

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What is a true statement in regards to creating custom report types?

• A.Any object can be chosen unless the object is no visible to the person creating the report type through security settings Explanation: You can choose from all objects-even those you don't have permission to view. This lets you build report types for a variety of users. Once you save a report type, you can't change the primary object. If the primary object on a report type is a custom object, and the custom object is deleted, then the report type and any reports created from it are automatically deleted. If you remove an object from a report type, all references to that object and its associated objects are automatically removed from reports and dashboards based on that type. http://help.salesforce.com/apex/htviewhelpdoc?id=reports_defining_report_types.htm&language=en_us
• B.Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.
• C.When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually.
• D.The detail object in a master- detail relationship cannot be added as a secondary object on a custom report type

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An app builder at Cloud Kicks created a custom object and related fields in the schema builder.
What next steps should the app build take to ensure users can access the new object and fields7

• A.Create a permission set for access to the object and fields.
• B.Allow reporting for the object and fields.
• C.Add the fields to the page layout on the object.
• D.Assign data types to the fields on the object.

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