The Service Manager would like to highlight case age. When a case is new, they would like to see a green flag on the case record. The flag should be yellow if the case is still open after one day. The flag should be red when cases are open after three days.
Which two options should an app builder use to implement this requirement? (Choose two.)

• A.Quick Action
• B.VLOOKUP
• C.Formula Field
• D.IMAGE

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What statements are true about managed packages? (Choose two.)

• A.Managed packages do not allow for licensing.
• B.Managed packages have upgradable components.
• C.Managed packages allow for property protection.
• D.Managed packages have open?source code.

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A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.
What could be used to accomplish this?

• A.Workflow Rules
• B.Salesforce Connect
• C.Flow
• D.Process Builder

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What is true about a junction object?

• A.A standard object that has one Master-Detail relationship.
• B.A custom object that has one Master-Detail relationship.
• C.A standard object that has two Master-Detail relationships.
• D.A custom object that has two Master-Detail relationships.

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ABC Company want to store an area code and wants to be able to search for it in searches.
Which are possible fields to store the data? (Choose two.)

• A.Multi Picklist
• B.Text
• C.Email
• D.Phone

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