Free Salesforce Sales-101 Exam Dumps Questions & Answers

What are the key elements of a successful cold call?

• A.  Several short questions and a shared link to product descriptions on the company website
• B.  Details about the decision maker and a follow-up with them soon after the call
• C.  A compelling hook that ties in a product or service and open-ended questions

How can whitespace analysis improve a sales representative's account management strategy?

• A.  Identifies key stakeholders and decision makers to nurture relationships.
• B.  Analyzes contract length and segment to identify retention opportunities.
• C.  Determines current products and opportunities to sell additional products.

A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

• A.  Offer promotional discounts.
• B.  Bundle additional products.
• C.  Extend a free trial.

A sales representative learns from a survey that a strategic customer has a low satisfaction score because they are using only some of the products in their contract.
What should the sales rep do first to improve customer satisfaction?

• A.  Offer a comprehensive demo of the products to the customer.
• B.  Encourage the customer to purchase additional products.
• C.  Add the customer to an educational marketing campaign.

A sales representative is approached by a prospect who is having difficulty managing their customer data effectively and is struggling to track sales activity and customer interactions.
Which first step should the sales rep take to define the scope of a solution for the prospect?

• A.  Frame the challenge.
• B.  Assemble a diverse project team.
• C.  Suggest organizing their data in a spreadsheet.