Free Salesforce Sales-101 Exam Dumps Questions & Answers

A sales representative plans to attend a large industry conference.
How can the sales repensure the largest return on investment for attending the conference?

• A.  Set up meet and greet opportunities with attendees.
• B.  Develop a targeted plan and coordinate a series of touchpoints.
• C.  Attend as many networking events as possible.

What are the four elements of emotional intelligence?

• A.  Discover, define, design, and deliver
• B.  Self-awareness, self-management, empathy, and skilled relationships
• C.  Plan, engage, execute, and close

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.
What is the best course of action in this scenario?

• A.  Escalate the issue to higher-level stakeholders and work collaboratively to find a solution.
• B.  Acknowledge the issue and explain to the customer that service is responsible for fixing it.
• C.  Highlight that all procedural processes have been completed and there is nothing more they can do until more details are known.

A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.
What should the sales representative check to fulfill the order through a differentwarehouse?

• A.  Product inventory
• B.  Shipping time
• C.  Pricing information

A sales representative is having a difficult time identifying the root cause of their customer's issue. Thesales rep knows they need to first acknowledge the customer's experience and perspective.
What is the recommended action the sales rep should take next?

• A.  Show empathy.
• B.  Provide a product demo.
• C.  Make recommendations.