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  1. Home
  2. Salesforce Certification
  3. Salesforce-AI-Specialist Exam
  4. Salesforce.Salesforce-AI-Specialist.v2025-07-12.q80 Dumps
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Question 1

Universal Containers wants to make a sales proposal and directly use data from multiple unrelated objects (standard and custom) inaprompt template.
What should the AI Specialist recommend?

Correct Answer: A
Universal Containers needs to generate a sales proposal using data from multiple unrelated standard and custom objects within a prompt template. The most effective way to achieve this is by using aFlex template.
Flex templates in Salesforce allow AI specialists to create prompt templates that can accept inputs from multiple sources, including various standard and custom objects. This flexibility enables the direct use of data from unrelated objects without the need to create intermediary custom objects or complex flows.
References:
* Salesforce AI Specialist Documentation - Flex Templates:Explains how Flex templates can be utilized to incorporate data from multiple sources, providing a flexible solution for complex data requirements in prompt templates.
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Question 2

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases.
Which feature should the AI Specialist set up to enable UC's sales team?

Correct Answer: C
To enable Universal Containers' sales team with automatic post-call visibility into mentions ofcompetitors, products, and custom phrases, the AI Specialist should set upCall Insights.Call Insightsanalyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation.
This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.
* Call Summariesprovide a general overview of the call but do not specifically highlight keywords or topics.
* Call Exploreris a tool for navigating through call data but does not focus on automatic insights.
For more information, refer toSalesforce's Call Insights documentationregarding the analysis of call content and extracting actionable information.
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Question 3

Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wants to keep a human in the loop to be considered in their AI strategy.
Which prompt template type should the AI Specialist recommend?

Correct Answer: B
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Question 4

What should an AI Specialist consider when using related list merge fields in a prompt template associated with an Account object in Prompt Builder?

Correct Answer: A
When using related list merge fields in a prompt template associated with the Account object inPrompt Builder, theActivities related listis not supported due to it being apolymorphic field. Polymorphic fields can reference multiple different types of objects, which makes them incompatible with some merge field operations in prompt generation.
* Option Bis incorrect because person accounts do not limit the availability of merge fields for the Account object.
* Option Cis irrelevant since even if no related lists are available at runtime, the prompt can still generate based on other available data fields.
For more information, refer toSalesforce documentationon supported fields and limitations inPrompt Builder.
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Question 5

What is the main purpose of Prompt Builder?

Correct Answer: B
Prompt Builder is designed to help organizations create and configure reusable prompts for large language models (LLMs). By integrating generative AI responses into workflows, Prompt Builder enables customization of AI prompts that interact with Salesforce data and automate complex processes. This tool is especially useful for creating tailored and consistent AI-generated content in various business contexts, including customer service and sales.
It is not a tool for Apex programming (as in option A).
It is also not limited to real-time suggestions as mentioned in option C. Instead, it provides a flexible way for companies to manage and customize how AI-driven responses are generated and used in their workflows.
Reference:
Salesforce Prompt Builder Overview: https://help.salesforce.com/s/articleView?id=sf.prompt_builder.htm
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