Free Salesforce Salesforce-Sales-Representative Exam Dumps Questions & Answers

What is the desired outcome of an upsell proposal?

• A.  To maintain current agreement during a renewal
• B.  To decrease customer churn rate
• C.  To optimize existing product offerings

A sales representative delivers a proposal and checks in with the prospect on the perceived value and alignment.
At which stage are they in the sales process?

• A.  Connect
• B.  Collaborate
• C.  Confirm

A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.
Which measurementshould the sales rep use?

• A.  Net Promoter Score (NPS)
• B.  Customer Engagement Score (CES)
• C.  Customer Satisfaction Survey (CSAT)

A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?

• A.  Set upan introductory meeting and explain the reason for the transition.
• B.  Review records the previous rep left to understand the needs of the stakeholders.
• C.  Use a multi-channel approach to present an update on current product offerings.

A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?

• A.  Two-way dialogue
• B.  Social networks
• C.  Multi-channel