What are three considerations when adding a report chart to a Console Component? Choose 3 answers

• A.The report contains a chart.
• B.The report is shared with a Chatter Group.
• C.Thereport has a standard Report Type.
• D.The report chart is added to the Page Layout.
• E.The report is a Summary or Matrix report.

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Universal Containers will be launching a telesales contact center. What should be considered in the design? Choose 2 answers.

• A.Integration with Lead Generation team and apps
• B.Strategies to maximize call deflection
• C.Performance for high volume of interactions
• D.Integration with Field service teams and apps

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UC is in the process of implementing Service Cloud. In which order should the data be migrated?

• A.Users, contacts, accounts, cases
• B.Accounts, contacts, cases, users
• C.Accounts cases, users, contacts
• D.Users, accounts, contacts, cases

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The VP of Services at Universal Containers wants to reduce call center staffing. One of the initiatives is to deflect customer's interaction with a support agent while still providing relevant answers to the customer.
How can a consultant automate the use of suggested articles to accomplish this goal?

• A.Web-to-case question
• B.An email to case inquiry
• C.While holding for a support agent
• D.On-demand email to case

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A contact center manager wants to measure the impact of a new customer care program. What can be used to measure an increase in customer satisfaction? Choose 2 answers.

• A.Average handle time
• B.Service level agreement
• C.First call resolution
• D.Customer satisfaction survey

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