What is a recommended way to migrate data from an external system while ensuring that the data adheres to
data quality rules established for the Salesforce org?

• A.Use the Salesforce import wizard to load and cleanse the data.
• B.Cleanse the data outside of Satesfbrce and then migrate the data.
• C.Use the Salesforce data loader to load and cleanse the data.
• D.Upload the data into Salesforce and then run data cleansing tools.

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Cloud Kicks (CK) uses Lightning Experience and Lightning Knowledge in its service center. CK wants an easy way for service agents to create new articles when closing a case. The new article should include appropriate details from the case to make it useful for others.
What is the recommended method to meet the requirements?

• A.Develop a globally-shared macro to create a new article.
• B.Use a trigger to automatically create a new article.
• C.Create a Quick Action to map case fields to a new article

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Universal containers customer support management wants to provide proactive communication to customers who are likely to provide low customers satisfaction (CSAT) scores. What customer-related metric should the customer support management analyze? Choose 2 Answers

• A.New cases opened by the account channel
• B.High priority cases opened by account month to date
• C.Time spent by account year to date
• D.Escalated cases by account month to date

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If you delete a case, which two also get deleted? (Choose two answers)

• A.Solution
• B.Account
• C.Attachments
• D.Event

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Universal Containers wants a mechanism that provides customers access to product installation guides, warranty information.
What solution should the consultant recommend to meet this request?

• A.Deploy a Partner Central Community.
• B.Create a Customer Experience Cloud site.
• C.Implement Recommended Articles.
• D.Configure Web-to-Case.

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