When a Self Service Portal User adds a Case Comment the following actions take place:

• A.An email is automatically sent to the case owner
• B.An Assignment Rule is Activated
• C.A Workflow rules is activated
• D.None of the above

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Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

• A.Knowledge Only User
• B.Satesforce
• C.WDC Only User
• D.Salesforce Platform

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Milestones can be added to which three object types?
Choose 3 Answers

• A.Entitlement
• B.Case
• C.Account
• D.Service
• E.Work order

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Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

• A.Escalation rules
• B.Quick Action
• C.Apex trigger

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Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

• A.Select Flag as new version' checkbox when publishing.
• B.Enable Knowledge User for Service Agents.
• C.Use Smart Link to Article to select the prior version.
• D.Use the Clone option to create a new article.

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