UC has created permission sets granting access to object and fields in one of its sandboxes. How should a consultant deploy this permission set to prod?

• A.Change set
• B.Manuallyre create the Permission sets
• C.Create an Unmanaged package
• D.Publish a Managed package

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the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. Which reporting should consultant recommend

• A.Case report grouped by call center
• B.Reporting Snapshots by call center
• C.Report Subscriptions by call center
• D.DynamicDahsbaord by Call Center

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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis
phase of the project has just been completed. Additional requirements were discovered that will result in the
project exceeding timeline and budget constraints. What is the first step the consultant should take to address
the issue?

• A.Adjust the dates in the project plan to account for the additional requirements and communicate the new
  timeline.
• B.Document the requirements gap and communicate development options to the project team
• C.Adjust the project scope to accommodate new requirements and continue with the original project
  schedule
• D.Add development resources to the project team to build out the additional requirements.

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Universal containers would like for articles to be suggested to agents based on information they are typing into the case. What solution should a consultant recommend?

• A.Create a visualforce page called knowledge sidebar on the case page layout.
• B.Create a salesforce console for service and enable the knowledge sidebar on the case page layout.
• C.Enable the knowledge sidebar related list on the case page layout.
• D.Enable the knowledge sidebar setting in the case support settings.

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Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submitting a case if they need more Information.
What should the consultant recommend to meet the requirements?

• A.Enable Chat in an Experience Cloud site.
• B.Create a self-service help Center
• C.Allow comments on Knowledge articles.

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