Which method can be used to route cases from social channels?

• A.Enable Social Network Profile and add assignment rules to the case object.
• B.use Twitter-to-case and add workflow rules to the case object.
• C.Enable Social Customer Service and add assignment rules to the case object.
• D.Enable Social Network Profile and add workflow rules to the contact object.

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After migrating from Knowledge to Lightning Knowledge, Authors are unable to create FAQ article type, but can successfully create Install Notes articles type. Support Managers have confirmed that articles of types FAQ exist in Production.
How should a consultant correct this problem

• A.Grant Authors access to the FAQ article type.
• B.Set article Org Wide Default to Public ReadWrite.
• C.Add Authors to the FaQ Data Category.
• D.Grant Authors access to the FaQ record type

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What are two design considerations for a Live Agentimplementation? Choose 2 answers

• A.Chat Character Limit
• B.Idle Connection Timeout
• C.Chat Visitor Browser
• D.Chat Window Title

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Cloud Kicks has millions of customers. Only a small percentage of the customers have existing Contact records in Salesforce The customer's email address is used to populate details from another system and enrich the Contact record.
A service center uses multiple channels to support customers, including phone, Email-to-Case, and Web-to-Case. Support agents frequently fail to capture the necessary information, leading to an inconsistent customer experience.
What is the recommended method to consistently capture new caller details?

• A.Use a new customer Path on Contact to capture details.
• B.Use an auto-launched flow to capture details.
• C.Use a global quick action to capture details.
• D.Use Open CTI with Pop to flow to capture details.

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Universal Containers (UC) has a policy that requires all email traffic to remain within its firewall. UC receives up to 2,000 cases per day, some of which include large email attachments from customers.
When implementing Salesforce in this scenario, which solution should a consultant recommend?

• A.Email relay
• B.On-Demand Email-to-Case
• C.Email-to-Case

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