Universal Containers (UC) has a custom object to track the internal net promoter score (NPS) for all ..
How can UC ensure that NPS records cannot be accessed by an individual employee's manager?

• A.Create a criteria-based sharing rule to remove access to Manager role and above in the Role ..
• B.Remove Create, Read, Edit and Delete from Manager Profiles and Permission sets.
• C.Set organization-wide default to Private and uncheck the Access Using Hierarchies Option for ..
• D.Use Apex Sharing to remove NPS object share records for Manager profiles.

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Universal Containers has successfully implemented a large Service Cloud rollout for their national call center 3 months ago.
One of their largest customer accounts, United Automotive, has over 15,000 open cases.
Agents are now having trouble opening new cases for United Automotive.
When they try to create a case, the following Error messages appear for them UNABLE_TO_LOCK_ROW They notice that this only occurs for the United Automotive account. If they try to save the case again it will usually work, but the problem seems to be happening more and more often. What option should the Architect recommend?

• A.Review the Account structure to split the United Automotive account into multiple branch accounts.
• B.Review all Case Sharing Rules and consolidate where appropriate to reduce the total number of sharing rules.
• C.Review the Customer Service Profile to ensure that they have Read/Write access to the appropriate Case and Account Fields.
• D.Review all Account sharing rules to ensure that the Customer Service team has Read/Write access to the United Automotive Account.

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A sales rep (John) at Universal Containers (UC) requested to update information in an account record where he has READ only access. John requested the EDIT access permission from the owner of the record (Paul). Paul manually shared the record with John. Assuming the OWD of the Account object is Public Read-Only, what is the impact in the system?

• A.New AccountShare record is created. Row Cause is "Manual" and Access Level is "Read/Write".
• B.New AccountShare record is created. Row Cause is "Owner" and Access Level is "Full".
• C.Existing AccountShare record is updated. Row Cause is "Manual" and Access Level is "Read/Write".
• D.Existing AccountShare record is updated. Row Cause is "Owner" and User/Group is "John".

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Universal Containers has a requirement to share Accounts automatically to the users at a field office. They currently have the following setup in their environment:
* Accounts are set to Private in the Org-Wide Default.
* The field office is specified by a lookup in the Account object.
* There are 400 field offices.
* The users in each field office are managed using public groups.
Based upon a lookup relationship field on the Account, how should the Architect meet this requirement?

• A.Use Manual Sharing to share the Account with the appropriate field office.
• B.Use Criteria-Based Sharing to share the Account with the appropriate field office.
• C.Use Programmatic Sharing to share the Account with the appropriate field office.
• D.Use Account Teams to share the Account with the appropriate field office.

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Universal Containers (UC) has 600 sales reps. UC has rollout plan to deploy salesforce in 3 weeks. At the end of the second week, they received a "User Role Limit Exceeded" error.
After investigation, they discovered that during the user provisioning process, a new role was generated for every new user.
Which two recommendations could solve this problem?
Choose 2 answers.

• A.Create an Apex class to replace the User Roles by generic one as soon as they are created.
• B.Remove role hierarchy from salesforce org and control the record access using apex managed sharing.
• C.Review the user provisioning process to not automatically create a user role for any new user.
• D.Contact salesforce support and request to increase the number of users' roles allowed.

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