Customer Support reps should NOT be brought into brainstorming sessions during the Idea Generation phase because they lack customer/user knowledge.

• A.FALSE
• B.TRUE

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Which of the following is not a correct way to employ a Prototype?

• A.For Validation
• B.For Exploration
• C.For Ideation
• D.For Storytelling

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What is Sustainable Design?

• A.A method of designing that brings value to both customers, companies and communities.
• B.A method of design that focuses on the needs to the company above everythign else.
• C.A method of design that focuses on the needs to the client above everythign else.

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Keeping the scope broad before the project allows for a more human-centered process to find the most impactful solution.

• A.TRUE
• B.FALSE

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What is a prompt in the context of a Brainstorming session?

• A.A question meant to elicit creative thinking towards a problem or challenge.
• B.A concept meant to guide the participants of a braisntorming session towards a expected result.
• C.An indicator of the beginning or end of the brainstorming session.

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