= An empathy map is a tool used to better understand and empathize with a specific group of people, such as customers or users. It helps teams gain deeper insights into the thoughts, feelings, needs, and behaviors of the target audience. An empathy map consists of four quadrants that reflect what the user said, did, thought, and felt during the research phase. An empathy map helps to synthesize the user data, identify the user needs, and generate insights for the design challenge. References: = Empathy Map - Why and How to Use It | IxDF, What Is an Empathy Map? [Complete Guide] - CareerFoundry, What Is an Empathy Map? | Coursera
Question 27
What is one quality practice for software development?
Correct Answer: B
Refactoring is the process of improving the design and structure of existing code without changing its external behavior. It is a quality practice for software development because it helps to reduce technical debt, improve maintainability, readability, and testability, and enable faster delivery of value. Refactoring is one of the core engineering practices in SAFe, along with Test-First, Continuous Integration, and Pair Work. References: SAFe for Teams - Know Your Role on an Agile Team, Exam Study Guide: SP (6.0) - SAFe Practitioner, SAFe for Teams | SAFe Practitioner (SP) Certification, Built-in Quality
Question 28
Which of the following measures tracks progress toward achieving desired outcomes?
Correct Answer: C
Objectives and key results (OKRs) are a framework for defining and tracking measurable goals and outcomes. OKRs consist of an objective, which is a concise, qualitative, and inspirational statement of what is to be achieved, and one or more key results, which are specific, quantitative, and time-bound measures of progress toward the objective. OKRs help align teams and individuals around a common vision, focus on the most important outcomes, and foster a culture of feedback and learning. In SAFe, OKRs are used at the portfolio, solution, and program levels to communicate and evaluate strategic intent and business value delivery12. References: Objectives and Key Results - Scaled Agile Framework, OKRs: A Simple Way to Set and Achieve Your Goals.
Question 29
Which of the following is an output of the PI Planning process?
Correct Answer: D
The PI Planning process is a two-day event that aligns all the teams on the Agile Release Train (ART) to a shared mission and vision for the upcoming Program Increment (PI)1. The PI Planning process has several inputs and outputs, as shown in Figure 12. One of the outputs of the PI Planning process is the PI Objectives, which are a set of SMART (Specific, Measurable, Achievable, Realistic, and Time-bound) goals that each team and the ART commit to achieving in the PI3. The PI Objectives are based on the features and enablers that the teams plan to deliver, and they reflect the business and technical value that the teams and the ART intend to provide to the stakeholders4. The PI Objectives are also used to track the progress and performance of the teams and the ART throughout the PI execution5. The other options are not outputs of the PI Planning process, but rather inputs or outcomes. The PI Vision is an input to the PI Planning process, which describes the current state, future state, and features of the solution that the ART will deliver in the PI. The PI Goals are an outcome of the PI Planning process, which are derived from the PI Objectives and summarize the business and technical benefits that the ART will deliver in the PI. The Actual PI Business Value is an outcome of the PI execution, which measures the actual value delivered by the ART at the end of the PI, based on the PI Objectives and stakeholder feedback. References: PI Planning - Scaled Agile Framework, Inputs and Outputs of PI Planning - Scaled Agile Framework, PI Objectives - Scaled Agile Framework, PI Planning - Scaled Agile Framework, Program Execution - Scaled Agile Framework, [PI Vision - Scaled Agile Framework], [PI Goals - Scaled Agile Framework], [Inspect and Adapt - Scaled Agile Framework] Figure 1. Inputs and outputs of PI Planning2
