Free ServiceNow CIS-CSM Exam Dumps Questions & Answers

Partner admin (sn_customerservice.partner_admin) contacts have access to:

• A.  Their partner accounts
• B.  Both
• C.  Neither
• D.  Their customer account

What action should be taken in the event that a product possesses a different set of non-configurable attributes?
And the options are:

• A.  Modify the existing product data model
• B.  Add a table extends to the Product Model or child tables.
• C.  Assign additional configurable attributes
• D.  Group it with similar products in an existing table

What criteria can be used to determine when a new inbound case should be opened?

• A.  When a customer has a question or issue to resolve
• B.  When a new customer is created
• C.  When an internal problem occurs
• D.  When we have new marketing material for a customer

In Advanced Work Assignment, what does the overflow assignment capability do, if defined?

• A.  Uses matching and assignment rules to send won* items to the agent with the highest availability
• B.  Routes cases to different groups based on their skill set and availability
• C.  When one support group reaches capacity the work Item is automatically routed to another group
• D.  Uses matching and assignment rules to send work Hems to the agent with the most capacity

Entitlements specify the level of service provided to customers.

• A.  True
• B.  False