Free ServiceNow CIS-CSM Exam Dumps Questions & Answers

A customer service agent wants to escalate an account but is unable to use the Escalate Account related link on the Account form. What could be the reasons why the customer service agent is not able to use it? (Choose two.)

• A.  The parent account of the account to be escalated is not active
• B.  No escalation approval flow is configured
• C.  The customer service agent is not assigned with the escalation requester role
• D.  The account already has an open escalation record

Which of the following is correct regarding the create contact (consumer) feature in CSM Workspaces?

• A.  The create contact (consumer) feature is not available in any of the CSM Workspaces
• B.  The create contact (consumer) feature is available in all CSM Workspaces
• C.  The create contact (consumer) feature is only available in the Agent Workspace
• D.  The create contact (consumer) feature is only available in the CSM Configurable Workspace Most Voted

What are the Forum User Types? (Choose three.)

• A.  Registered
• B.  Admin
• C.  Public
• D.  Moderator
• E.  Custom

If the CSM Demo Data Plugin has been installed what are two options either of which will prepare that instance to be used as part of the release path to production? (Choose two.)

• A.  Clone back to this instance from a valid instance
• B.  Zboot the instance
• C.  Disable the Case Interceptor
• D.  Remove the Demo Data via a HI Request

What allows the implementation of phases and tasks to meet performance goals track progress and measure success?

• A.  Continual Improvement Management
• B.  Performance Analytics Spotlight
• C.  Scheduled Reporting
• D.  Service Level Agreement Tasks