Free ServiceNow CIS-ITSM Exam Dumps Questions & Answers

In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? Choose 3 answers

• A.  Changes should reference at least one CI
• B.  A CI can be affected by a change, even if it is not the CI being changed
• C.  The CI Support Group is responsible for change implementations
• D.  The CI Manager is part of the change approval workflow
• E.  One Change can be submitted for multiple CIs

What are the components of a Flow Action?

• A.  Inputs, Action Steps and Outputs
• B.  Indexes, Processes and Outputs
• C.  Inputs, Processes, Subprocesses, and Outputs
• D.  Processes, Subprocess and Action Steps

Incidents are stored what table?

• A.  Incident [sn_task_incident]
• B.  Incident [incident]
• C.  Incident [task_incident]
• D.  Incident [sn_incident]

What are the Release types available on the baseline release record?

• A.  Major, Minor Upgrade, Emergency Maintenance, Patch
• B.  Alpha, Beta, Snapshot, Nightly, Milestone, Release Candidate
• C.  Standard, Normal, Prototype, Patch
• D.  Standard, Normal, Emergency

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

• A.  Catalog Workflows
• B.  Catalog Fulfillment
• C.  Request Management
• D.  Catalog Item Design
• E.  Service Catalog Management