Plugins may be added to the base platform in one of the following ways: (Choose three.)

• A.Requested from ServiceNow.
• B.Activated by an it_portfolio_manager.
• C.Activated by an it_pps_admin.
• D.Activated by an admin (not by default).
• E.Activated by default in the base ServiceNow system.

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What is the difference between confirm and allocate actions?

• A.Confirm action creates soft allocation and allocate action creates hard allocation.
• B.They function the same way.
• C.Allocate action is always followed by confirm action.
• D.Confirm action creates hard allocation and allocate action creates soft allocation.

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To use the Time Sheet dashboard, what plugin must be installed?

• A.Employee Service Center (com.sn_hr_service_portal)
• B.Knowledge Management - Service Portal (com.snc.knowledge_serviceportal)
• C.Common ITSM Service Portal Application Components (com.snc.app_common.service_portal)
• D.Performance Analytics - Content Pack - PPM Standard plugin (com.snc.pa.pmo_dashboards)

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In what way would you restrict the assigned to field on a project task to only allow users with resource allocations to be assigned?

• A.The system automatically does this and can only be disabled by an admin.
• B.Create an Access Control List (ACL) rule.
• C.Create a reference qualifier on the 'assigned to' field.
• D.On the project record under the preferences tab select the "Derive assignee list from resource plan" preference.

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To set up a group for selection in a resource plan, the group record needs to include which role?

• A.itil
• B.pps_resource
• C.it_project_user
• D.resource_manager

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