What does an admin click to view only global domain process while in the global domain?
Correct Answer: A
When an admin wants to view only the global domain process while in the global domain, they need to click on the Global Domain Scope. This option allows the admin to filter and view processes that are specific to the global domain, ensuring that they are not seeing processes from other domains. This is particularly useful in a domain-separated environment where maintaining clarity and separation of processes is crucial. Reference: * ServiceNow Domain Separation - Basics * ServiceNow Domain Separation - Advanced Concepts
Question 2
Select the recommended approach to Domain Separation
Correct Answer: D
ServiceNow recommends a domain separation approach that maximizes the use of standard configurations while minimizing custom configurations. This approach ensures maintainability, scalability, and ease of upgrades. The recommended approach is: * 80% or more Standard: Utilizing out-of-the-box (OOTB) configurations as much as possible to leverage ServiceNow's built-in capabilities and best practices. * 15% or more data-driven: Using data-driven configurations to adapt to specific business needs without extensive custom coding. * Less than 5% Configuration: Minimizing custom configurations to reduce complexity and potential issues during upgrades. This strategy aligns with ServiceNow's best practices for domain separation, ensuring that the system remains robust and easier to manage. 1: ServiceNow Domain Separation Best Practices 2: Understanding Domain Separation in ServiceNow
Question 3
What is the best purpose of the TOP domain?
Correct Answer: D
The TOP domain in ServiceNow's domain separation model serves as the core data domain and the parent domain for the mapping diagram. This is because the TOP domain is typically owned by the service provider and has control over all other sub-domains within the instance1. It is the highest level in the domain hierarchy and is responsible for the global rules, processes, and administrative tasks that affect all sub-domains1. The instance administration is given to the global and top domains, with the global domain setting the overarching rules and the top domain managing the specifics for each sub-domain1. Domain separation in ServiceNow is a mechanism to separate data, processes, and administrative tasks into logical groupings called domains. This allows for control over several aspects of this separation, including absolute data segregation between business entities, customization of business process definitions, user interfaces for each domain, and maintenance of some global processes and global reporting within a single instance2. In summary, the TOP domain's primary purpose is to act as the core data domain, providing a foundation for domain separation and ensuring that the service provider can effectively manage and control the entire domain structure within the ServiceNow instance.
Question 4
What is the first step an admin must perform before using domain-separation for Service Catalog items?
Correct Answer: D
Before using domain separation for Service Catalog items, the first step an administrator must perform is to activate the Service Catalog - Domain Separation plugin (com.glideapp.servicecatalog.domain_separation). This plugin enables domain separation within the Service Catalog, allowing for the separation of data, processes, and administrative tasks into logical groupings called domains1. By activating this plugin, the admin ensures that the Service Catalog is prepared to handle the complexities of a domain-separated environment, which is essential for maintaining data integrity and proper access controls across different domains21.
Question 5
Which are the available Domain Types on a baseline instance? Choose 3 answers
Correct Answer: B,C,D
In a baseline ServiceNow instance, the available domain types include Primary, TOP, and Customer. These domain types are part of the domain hierarchy that ServiceNow uses to organize data, processes, and administrative tasks within the platform. * Primary: This is the main domain where the instance is initially set up. It's the starting point for the domain hierarchy and typically contains the core configurations and settings for the instance. * TOP: The TOP domain is the highest level in the domain hierarchy, above all other domains. It is used for defining global processes and settings that can be inherited by lower-level domains. * Customer: Customer domains are created to represent individual customers or tenants in a multi-tenancy environment. Each customer domain can have its own unique configurations, processes, and data that are separate from other domains. The concept of MSP (Managed Service Provider) and Vendor domains are not standard domain types in a baseline instance but can be configured as part of a domain separation strategy to cater to specific business needs. The ServiceNow documentation provides detailed information on domain separation, including the types of domains and how they are used within the platform. Domain separation allows organizations to maintain data privacy and process customization across different business entities within a single instance of ServiceNow.
