A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

• A.The prefix of an incident cannot be changed because it is a built-in feature
• B.Go to the Number Maintenance application and change the prefix to "IN" for incident
• C.Create a Business Rule that modifies the prefix before the Insert operation
• D.Submit a Change Request to ServiceNow Technical Support

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What controls the publishing and retiring process for knowledge articles?

• A.Workflow Designer
• B.Approval Policies
• C.Approval Definitions
• D.Workflows
• E.State Lifecycle

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What are the four knowledge workflows available in the ServiceNow base instance?

• A.Approval publish: Request approval from a manager of the knowledge base before moving the article it the publish state
• B.Instant Publish: Immediately publishes a draft article without requiring an approval
• C.Instant Retire: Immediately retires a published article without requiring an approval
• D.Retire Knowledge: Moves a knowledge article to the retired state.

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What function do you use to add buttons, links, and context menu items on forms and lists?

• A.UI Settings
• B.UI Policies
• C.UI Config
• D.UI Actions

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Which one of the following statements describes the contents of the Configuration Management Database (CMDB)?

• A.The CMDB contains ITIL process data pertaining to configuration items
• B.The CMDB contains data about tangible and intangible business assets
• C.The CMDB archives all Service Management PaaS equipment metadata and usage statistics
• D.The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company

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