While on an Incident record, how would you add a Tag for "Special Handling" to the record?

• A.Click on the More options (.,.) icon, click Add Tag, type Special Handling, press enter
• B.On the Tag field, select Special Handling from the choice list
• C.On the Special Handling field, check the box
• D.Click on the Context menu, select Add Tag, type Special Handling, press enter

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Which of the following is true of Service Catalog Items in relation to the Service Catalog?

• A.They provide options.
• B.They run behind the scenes.
• C.They are optional.
• D.They are the building blocks.

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When adding a related list to a form, you choose the related list from the list callector, What is an example of a related list you might see on the list collector? Choose 3 answers:

• A.Problem==Parent
• B.HR Case-=Parent
• C.Outage->Task number
• D.Catalog Task->Parent
• E.Release Phase==Parent

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Which statement correctly describes the differences between a Client Script and a Business Rule?

• A.A Client Script executes before a record is loaded and a Business Rule executes after a record is updated
• B.A Client Script executes on the server and a Business Rule executes on the client
• C.A Client Script executes before a record is loaded and a Business Rule executes after a record is loaded
• D.A Client Script executes on the client and a Business Rule executes on the server

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Here is an example of the criteria set for a knowledge base:
* Companies: ACME North America
* Department: HR
* Groups: ACME Manager
* Match All: Yes
In this example, what users would have access to this knowledge base?

• A.Users which are members of either ACME North America, or HR Department, or ACME Manager Group
• B.Members of the ACME manager group, who are also members of HR Department and part of the ACME North America
• C.Employees of ACME North America, who are members of HR Department or the ACME Manager group
• D.Member of the ACME Manager group, and HR department, regardless of geography

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