Which icon would you double click, to expand and collapse the list of all Applications and Modules?

• A.Funnel
• B.Application
• C.Star
• D.Clock

Comment: *

Name: *

Email: *

Verification: *

What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

• A.Groups
• B.User Criteria
• C.Categories
• D.Roles

Comment: *

Name: *

Email: *

Verification: *

Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

• A.Add the role Log Write [sn_log_write] to the Impersonator Group
• B.Create user update set for impersonation tracking
• C.Activate the glide.sys.log_impersonation prop
• D.From User icon, select Elevate Roles
• E.On the Impersonator role record, right click and select Create Log

Comment: *

Name: *

Email: *

Verification: *

An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

• A.The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
• B.The manager does not have the itil role.
• C.The manager is not a member of the Service Desk group.
• D.The manager is not a member of the Network and Hardware groups.
• E.The Assignment Group manager field is empty.

Comment: *

Name: *

Email: *

Verification: *

What is the result of the order in which access controls are evaluated?

• A.Ensures user has access to the application, before evaluating access to a module within the application
• B.Ensures user has access to a table, before evaluating access to a field in the table
• C.Ensures user has access to the fields in a table, before considering their access to the table
• D.Ensures user can get to work as quickly as possible

Comment: *

Name: *

Email: *

Verification: *