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ServiceNow.CSA.v2026-06-26.q348 Dumps

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Question 326

Which role can manage multiple knowledge bases?

A.knowledge_base_admin
B.kb_admin
C.sn_kb_admin
D.knowledge_admin

Correct Answer: D

Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge- management/reference/r_KnowledgeRoles.html

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Question 327

To apply a UI Policy to all views, which field should be set to true in its definition record?

A.Inherit
B.Reverse if false
C.On lowed
D.Global

Correct Answer: D

UI Policies in ServiceNow allow administrators to dynamically control the behavior of form fields based on user input or conditions. If you want a UI Policy to apply to all form views, you must set the Global field to true.
Correct Answer
D . Global ✅
When the Global field is set to true, the UI Policy applies to all views of the form.
This ensures that fields remain consistent across different layouts, regardless of the view being used.
Example:
A UI Policy hides the "Resolution Notes" field unless the "State" is Resolved.
Setting Global = true ensures this rule applies in all form views (Default, Mobile, or Workspace).
Incorrect Answer Choices
A . Inherit ❌
Not a standard UI Policy field in ServiceNow.
Likely confused with role inheritance in security settings.
B . Reverse if false ❌
"Reverse if false" only reverses the policy's action when the condition is not met.
It does not control whether the UI Policy applies to all views.
C . On lowed ❌
Incorrect and not a valid ServiceNow UI Policy field.
Possibly a typo or misunderstanding of "Allowed Roles".
Reference:
ServiceNow Documentation: UI Policies and Actions
ServiceNow Developer Guide: Creating Global UI Policies

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Question 328

Which element allows administrators to add information to a form outside of existing fields on the record?

A.By duplicating a form view
B.By adding formatters to a form
C.By modifying the layout to two columns
D.By dragging fields from the form elements panel

Correct Answer: B

#Formattersin ServiceNow allow administrators toadd additional informationto a form that is not part of a table's field structure.
Common Formatters in ServiceNow:
Activity Formatter- Displays updates like comments, work notes, and system-generated logs.
Process Flow Formatter- Shows the workflow stages of a record (e.g., Change Request approval process).
Timeline Formatter- Displays a chronological view of activities related to the record.
Option A (Duplicating a form view)is incorrect because duplicating a form view only creates a newlayout for different users, but does not add additional information.
Option C (Modifying the layout to two columns)is incorrect because changing the layout does not addnew elements, just arranges existing fields differently.
Option D (Dragging fields from the form elements panel)is incorrect because fields already exist in the table, whereas formatters provideextra contextual data.
#Reference:ServiceNow Form Design & Formatters Documentation

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Question 329

The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

A.Save + Update
B.Submit + Query
C.Insert + Verify
D.Write + Read
E.Request + Response

Correct Answer: A

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Question 330

What are different types of Data Sources, which may be imported into ServiceNow? (Choose four.)

A.Implementation Spoke
B.JDBC Connection
C.DataHub
D.Network Server
E.Local Sources (i.e. XML, CSV, Excel)
F.LDAP Connection

Correct Answer: B,C,E,F

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