How does a phased implementation diagram differ from a ServiceNow capability map?
Correct Answer: C
A phased implementation diagram focuses specifically on showing which products are implemented in each phase of a ServiceNow rollout. It provides a visual representation of the implementation timeline and the planned deployment of different ServiceNow products or modules over time. How it differs from a capability map: Capability Map: A capability map provides a broader view of the ServiceNow platform and its capabilities. It maps business processes or functions to the ServiceNow products that support them. It's not specifically tied to implementation phases. Why not the other options? A: It provides an overall picture of all products in use: This is more aligned with a capability map. B: It maps end-user requirements to products: While this might be considered during implementation planning, it's not the primary purpose of a phased implementation diagram. D: It tracks products migrated across phases: While migrations might be part of the implementation, the diagram focuses on showing what's implemented in each phase, not the migration process itself.
Question 2
What type of testing requires human observation to measure how user-friendly, efficient, or convenient the software or product is for end-users?
Correct Answer: B
Usability testing is the type of testing that relies on human observation to assess the user-friendliness of a software product. In usability testing: Real users interact with the software or product in a realistic setting. Observers watch and record user behavior, noting any difficulties, frustrations, or areas of confusion. Feedback is gathered from users to understand their experiences and identify areas for improvement. Why not the other options? A: Smoke testing: A quick, preliminary test to ensure basic functionality is working. C: Integration testing: Tests the interaction between different modules or components of a system. D: System testing: Tests the entire system as a whole.
Question 3
What are key considerations for data integrations in ServiceNow? Choose 3 answers
Correct Answer: B,C,E
Key considerations for data integrations in ServiceNow include: B: Accessing and using only authorized data: Ensure that integrations only access and use data that is authorized and necessary for the integration's purpose. This is crucial for data security and privacy. C: Fetching only clean and accurate data: Data quality is essential for successful integrations. Implement data validation and cleansing processes to ensure that only accurate and consistent data is transferred. E: Maintaining a single source of truth: Whenever possible, identify a single authoritative source for each data element to avoid inconsistencies and conflicts. Why not the other options? A: Duplicating data across all systems: This can lead to data inconsistencies and increased storage costs. D: Maximizing data transfer volume: The focus should be on transferring the necessary data efficiently, not maximizing volume.
Question 4
What are the primary capabilities of Service Mapping in ServiceNow? Choose 2 answers
Correct Answer: A,E
Service Mapping in ServiceNow has two primary capabilities: A: Create a service-centric Configuration Management Database (CMDB): Service Mapping helps shift the focus of the CMDB from individual components to a service-centric view. It achieves this by mapping the relationships between infrastructure components and the services they support, providing a clear understanding of how IT supports business services. E: Establish links between IT infrastructure components and application services: This is the core function of Service Mapping. It automatically discovers and maps the dependencies between applications, infrastructure (servers, databases, network devices), and the services they deliver. This creates a visual representation of the IT landscape and how it supports business services. Why not the other options? B: While Service Mapping can indirectly contribute to cybersecurity by providing visibility into the IT environment, enhancing cybersecurity measures is not its primary function. C: Automating routine IT infrastructure updates is typically handled by other ServiceNow capabilities like Orchestration, not Service Mapping. D: Software licensing management is usually handled by Software Asset Management tools, not Service Mapping.
Question 5
Under technical governance policies, what does environmental management in ServiceNow primarily define?
Correct Answer: A
In the context of ServiceNow technical governance, environmental management primarily focuses on defining the instance structure. This includes: Instance Segmentation: Determining how many instances are needed (e.g., separate instances for development, test, and production) and how they relate to each other. Instance Upgrades: Establishing policies and procedures for managing instance upgrades, including scheduling, testing, and communication. Instance Maintenance: Defining guidelines for ongoing maintenance activities, such as patching, backups, and performance monitoring. Why not the other options? B: Data ownership: Data ownership is typically addressed within data governance policies, not specifically environmental management. C: User access policies: User access policies are part of security governance and are handled through roles, permissions, and access control lists. D: Application customization: Application customization is governed by development and configuration standards, not directly by environmental management.
