Free WGU Organizational-Behaviors-and-Leadership Exam Dumps Questions & Answers

An individual set a goal of selling an average of 10 items per call and making a total of 25 sales calls during the week. The individual kept a careful tally of calls and sales. At the end of the week the individual had made
25 calls and sold an average of 10.3 items per call.
Which two factors contributed to the individual's success, considering the goal-setting theory of motivation?
Select one.

• A.  Challenge and other-generated feedback
• B.  Specificity and effort-performance expectation
• C.  Challenge and effort-performance expectation
• D.  Specificity and self-generated feedback

Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

• A.  Independent effort
• B.  Social loafing
• C.  Employee disengagement
• D.  Selective perception

What is a characteristic of cross-functional teams?
Select one.

• A.  Team members are from a vertical cross-section of the organization.
• B.  Team members' votes on decisions are sequenced according to the hierarchy of the function they represent.
• C.  Team members are from about the same hierarchical level.
• D.  Although team members cross functions they come from the same work area.

Which method should be used to maximize team member participation in global meetings?
Select one.

• A.  Electronic technology to tie team members together during meetings
• B.  A Delphi-like sequence of notes via carrier mail to share ideas and encourage dialog between members
• C.  Change of global meeting membership frequently to maintain interest in meetings
• D.  Parallel voice messaging contacts to tie members together

What is a positive effect of a cohesive group?
Select one.

• A.  Bringing heterogeneity to the process
• B.  Reducing group norm effect
• C.  Improving group productivity
• D.  Promoting value flexibility