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  1. Home
  2. APICS Certification
  3. CPIM-8.0 Exam
  4. APICS.CPIM-8.0.v2026-02-13.q305 Dumps
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Question 171

In a rapidly changing business environment, a primary advantage of an effective customer relationship management (CRM) program is:

Correct Answer: D
In a rapidly changing business environment, a primary advantage of an effective customer relationship management (CRM) program is earlier identification of shifts in customer preferences. CRM is a strategy that focuses on building and maintaining long-term relationships with customers by understanding their needs, preferences, and behaviors. CRM enables organizations to anticipate and respond to changes in customer demand, improve customer satisfaction and loyalty, and increase profitability and competitiveness. CRM also helps organizations to segment and target customers based on their value and potential, and to customize products and services accordingly. CRM involves the use of various tools and techniques, such as data collection and analysis, communication channels, feedback mechanisms, and loyalty programs. References:
Managing Supply Chain Operations, Chapter 4: Customer Relationship Management, Section 4.1:
Introduction to Customer Relationship Management
CPIM Exam Content Manual, Module 1: Supply Chains and Strategy, Section 1.2: Customer Relationship Management, Subsection 1.2.1: Customer Relationship Management Concepts
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Question 172

A manufacturing facility uses common wireless technologies to communicate. The head of security is concerned about eavesdropping by attackers outside the perimeter fence. The distance between the facility and fence is at least 300 feet (100 m). Which of the following wireless technologies is MOST likely to be available to an attacker outside the fence?

Correct Answer: C
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Question 173

Which of the following categories of web services testing describes correctness testing of web service security functionality?

Correct Answer: A
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Question 174

An organization recently created a new accounting department, and that department is critical in the event of a disaster for the operations to continue. Which steps should the organization take to create a Business Continuity Plan (BCP)?

Correct Answer: A
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Question 175

We have observed the inventory system does not handle plastic parts well." What should be added to the problem statement to make it more useful?

Correct Answer: A
A problem statement is a concise description of an issue to be addressed or a condition to be improved upon. It identifies the gap between the current state and the desired state of a process or a system. A good problem statement should include measurements that help describe the problem, such as the magnitude, frequency, location, and impact of the problem. These measurements can help quantify the problem and provide a baseline for improvement. The other options are not essential for a problem statement, but rather for the subsequent steps of problem-solving, such as selecting tools, forming teams, and assigning responsibilities. Reference:
* [CPIM Part 2 - Section B - Topic 1 - Quality and Continuous Improvement]
* How to Write a Problem Statement
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