Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?

• A.Involvement and accountability at senior management level
• B.Creation of a dedicated S&OP organizational unit
• C.Focus on 3 months to 18 months in the future
• D.Involvement of specialists from all functional groups within an organization

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A main benefit of using customer relationship management (CRM) is:

• A.maximization of on-time delivery.
• B.minimization of product returns.
• C.identification of customers with high lifetime value.
• D.finding new markets for existing products and services.

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Which of the following statements describes a continuous replenishment strategy in a retail environment?

• A.Retailers make replenishment decisions.
• B.Retailers prepare individual orders and share sales data with vendors to improve customer service.
• C.Vendors use sales data and prepare shipments to maintain the desired level of inventory.
• D.Vendors take full control of inventory policy.

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Which of the following is true about a periodic review policy?

• A.fixed quantity at variable intervals
• B.fixed quantity at fixed intervals
• C.variable quantities at fixed intervals
• D.variable quantities at variable intervals

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Which of the following are advantages of a centralized procurement organization?
I. creates tax reduction opportunities II. can optimize staffing and systems costs
III.
should result in increased buying power

• A.I
• B.II
• C.III
• D.II & III
• E.I & II & III

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