Which of the following strategies can be used to help manage global risks?

• A.Direct shipment
• B.Cross-docking
• C.Mass customization
• D.Flexibility

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All of the following are ways e-markets have affected buyers EXCEPT:

• A.clear direction about the type of marketplace a firm should compete within
• B.increased market reach
• C.better collaboration with suppliers
• D.remove inefficiencies from their supply chains

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It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

• A.Customer acquisition
• B.Customer retention
• C.Customer dependency
• D.Strategic customer care

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A manufacturer offers a trade-in allowance on a new machine when the customer returns the old machine. The manufacturer reconditions the returned machine locally and then sells it on the used market for a profit. This program is an example of a focus on:

• A.environmentally sensitive engineering.
• B.green manufacturing.
• C.sustainability in operations.
• D.gray box design.

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The most appropriate reason for a business to comply with the United Nations (UN) Global Compact practices typically would be to:

• A.enhance the competitive advantage.
• B.gain access to proven management tools.
• C.reduce the threat of organized labor.
• D.reduce the cost of operating in multiple countries.

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