Value stream mapping provides the most benefit when:

• A.analyzing customer requirements.
• B.planning kaizen events.
• C.identifying nonvalue-added activities.
• D.implementing an information technology strategy.

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A company wants to reduce lead time while minimizing inventory costs. Which of the following approaches is most appropriate to implement?

• A.Make-to-stock
• B.Lean
• C.Kaizen blitz
• D.Six sigma

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A company produces and distributes a family of soft drinks in a single country. It has developed and will introduce a new family of soft drinks for weight- and health-conscious individuals. There currently are no competitors with nationwide distribution for this category of soft drinks. Which of the following supply chain strategies would be most appropriate for the two product families?

• A.Produce both product families to forecast and push through the distribution system.
• B.Produce both product families only after receipt of a distributor order.
• C.Produce the current product family to forecast and the new product family to order.
• D.Produce the current product family to order and the new product family to forecast.

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Which of the following statements best characterizes the use of the Supply Chain Operations Reference (SCOR) model?

• A.It is used as a reference model for distribution planning
• B.It is used to describe and improve any supply chain
• C.It is a required reference for reverse logistics
• D.It is a requirement for ISO 9000 standards

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Which of the following practices has improved management of the customer pipeline?

• A.Point-of-purchase metrics
• B.Reverse auctions
• C.Sales force automation
• D.Finite capacity planning

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