A company's competitive advantage is product differentiation. The company has multiple new products with unique features targeted to various customer groups. It plans to sell its products via retail channels and online.
One of the activities the company should focus on first when determining inventory levels for each product is:

• A.setting price points for each product.
• B.determining inventory levels at retail outlets.
• C.planning equivalent inventory levels for each product.
• D.identifying and documenting each market segment's need.

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A retailer wants to partner with its suppliers to implement automatic replenishment of inventories and joint sales forecasts. Which of the following supply chain management technologies most likely would support the retailer's strategy?

• A.Advanced planning and scheduling
• B.Collaborative planning, forecasting, and replenishment
• C.Supplier relationship management applications
• D.Radio frequency identification (RFID) tags

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An ISO 9001 supplier demonstrates which of the following characteristics?

• A.Uses a six sigma quality system
• B.Has adopted the principles of total quality management (TQM)
• C.Has documented procedures and follows those procedures
• D.Purchases their raw material from another ISO 9001 certified supplier

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Which of the following options typically is a component of sales force automation during implementation of customer relationship management (CRM)?

• A.Opportunity management
• B.Response management
• C.Online product configuration
• D.Automatic call distribution

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Which of the following performance measurements identifies supply chain flexibility?

• A.Total days of inventory in supply goods
• B.Customer order fill rate greater than 90 percent
• C.Percent of unplanned orders that can be shipped within the same week
• D.Reduction in order fulfillment lead time in a given period

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