Which of the following technologies best enables pulling products through the supply chain?

• A.Automatic identification system (AIS)
• B.Point-of-sale (POS) system
• C.Customer relationship management (CRM)
• D.Supply chain event management (SCEM)

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All of the following are reasons why inventory is subject to shrinkage EXCEPT:

• A.scrap
• B.deterioration
• C.rework
• D.evaporation
• E.theft

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After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

• A.Identify the root causes for the delays.
• B.Change procedures so data is communicated more frequently.
• C.Map and analyze the value stream.
• D.Implement a higher-speed data communications network.

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For an item with high profit impact and low supply risk, what would be a likely procurement strategy to support the overall supply strategy?

• A.Ensure supply, even at a premium cost.
• B.Vertically integrate the supply chain.
• C.Exploit purchasing power and minimize cost.
• D.Form a strategic sourcing group.

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A company desires to use customer relationship management (CRM) to enable supply chain collaboration. Implementation of CRM will enable the organization to most effectively:

• A.enable web-based order entry and electronic data interface.
• B.provide means of identifying, capturing, and retaining customers by aligning all resources and capabilities.
• C.provide supply chain visibility to customers and enable them to view the status of orders.
• D.sell their products and services to customers by using economic incentives.

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