According to Glaser and Glaser, which element of team effectives enables team members to help each other address challenges?

• A.Team mission, planning and goal setting.
• B.Team roles
• C.Team operating processes
• D.Team inter-personal relationships

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Which action is a suitable response when resistance to change is shown through sabotage?

• A.Allocate important change tasks to the saboteurs
• B.Ensure saboteurs are excluded from any involvement with the change
• C.Ignore the saboteurs and hope that people will NOT be influenced
• D.Accept that deliberate attempts to undermine change are inevitable

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When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

• A.Change work priorities to devote more time to change
• B.Withdraw attraction and focus on day to day tasks
• C.Redefine the changes to suite then better
• D.Complain to senior management that change is being badly managed

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Which statement describes an advantage of using storylelling to engage people's hearts and mind more fully when communicating change?

• A.Stories primarily engage rational thought so people logically work out what to do
• B.Stories engage people by providing detailed plans and timescales for change
• C.Stories engage people with the challenges ahead and how can be overcome
• D.Stories entertain and help people relax, so they can be more positive about the change

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Which management approach is recommended to help people through the neutral zone' phase of Gridges' model of human transition?

• A.Hold on to established routines wherever possible
• B.Reduce gossip by limiting social occasions at work.
• C.Direct feedback through the normal line management processes
• D.Describe thisperiod as an opportunity to learn

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