When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

• A.Mindmapping
• B.Stakeholder Radar
• C.Personas
• D.Empathay maps

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Which management approach is recommended to help people through the'endings'phase of Bridges model of human transition?

• A.Look for quick successes to announce
• B.Concentrate on the emotional content of issues
• C.Be clear about the scope of the change
• D.Encourage people to turn their backs on the past

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Which reason explains why it is helpful to segment stakeholders?

• A.Identities individuals or groups who are resisting change
• B.Enables different approaches and analysis techniques to be used with different stakeholder groups
• C.Helps identify the organization's culture for scoping appropriate engagement
• D.It highlights the level of influence and interest stakeholders have in the planned change

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According to Herzberg's research, which factor leads to high job satisfaction?

• A.Responsibility
• B.Working conditions
• C.Salary
• D.Security

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When comparing 'lean' and 'rich' communication channels, which of the following statements about a 'rich' communication channelistrue?
A 'rich' channel allows for conversation a quick response, and the chance for interaction.
A 'rich' channel conveys non-verbal cues, suchas emotion and feelings, tone or gestures.

• A.Only 1 is true
• B.Only 2 is true
• C.Both 1 and 2 are true
• D.Neither 1 or 2 is true

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