Looking at the following data:
40, 20, 10, 20, 50, 90, 80, 30, 20, 40 the mean is , the median is ,

• A.45, 70, 20
• B.20, 40, 40
• C.40, 20, 40
• D.40, 35, 20

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Which of the following activities describes the team leader's role in a team-based organisation?

• A.Ensuring that the team's decisions and plans are communicated outside the team
• B.Reinforcing behavioral changes by rewarding active team members
• C.Providing training to team members
• D.Negotiate additional organizational resources

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The constraint that is most often encountered by virtual teams that c ate via telephone and e-mail is the

• A.cultural differences
• B.time zone differences
• C.lack of body languages cues
• D.lack of common geographical space

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Which of the following best describes the differences between cross-functional and matrix organizations?

• A.Cross-functionals deal with internal groups, whereas matrices deal with external groups.
• B.Cross-functionals deal with companywide issues, whereas matrices focus on specific projects.
• C.Cross-functionals are often temporary, whereas matrices are permanent.
• D.Cross-functionals usually consist of personnel with technical skills, whereas matrices usually consist of high-level functional executives.

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A new quality manager just found QUI that the company has been awarded three new contracts for the coming year and the quality department had not been informed of these contracts until now. If there is no policy or procedure in the company manual governing advanced quality planning, the manager should do which of the following?

• A.Meet with the other department heads to flowchart an advanced quality planning process
• B.Attempt to improve communications regarding pending contracts and negotiations
• C.Write a procedure specifying quality department review of new contracts and add it to the company manual
• D.Hire more inspectors and allocate more equipment to cover the new jobs

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